Drive away with complete peace of mind.
We offer a standard, free 3-month comprehensive warranty on all our used vehicles and you can see from our 5-star reviews
that we have a strong commitment to after sales care.
We now have the option for customers to purchase a long-term warranty product for up to 2 years at an additional cost. You
can call us on 01752 775979 for a detailed overview of all products and services available.
TERMS & CONDITIONS OF SALE
1. Definitions
• “We / Us / Our” means the selling dealership.
• “You / Customer” means the consumer purchaser.
• “Vehicle” means the motor vehicle sold under this agreement.
• “Distance Sale” means a contract concluded without face-to-face contact.
• “CRA 2015” means the Consumer Rights Act 2015.
• “Finance Agreement” includes Hire Purchase (HP) and Personal Contract Purchase (PCP).
2. Vehicle Pricing & VAT
2.1 All advertised vehicle prices include all costs required to purchase the vehicle unless expressly stated otherwise.
2.2 Where applicable, vehicles are sold under the VAT Margin Scheme for Second-Hand Goods. VAT is not separately itemised.
2.3 We do not charge mandatory administration, documentation, or dealer service fees.
3. Optional Extras (Separate & Voluntary)
3.1 Optional products (including extended warranties, insurance products, or bespoke work) are not required to purchase a vehicle.
3.2 Optional extras are clearly disclosed, separately priced, and governed by their own terms.
3.3 Where supplied by a third party, your contract for that product is with the provider, not the dealership.
4. Vehicle Condition & Description
4.1 Vehicles are sold as used vehicles and may display age- and mileage-related wear consistent with their history.
4.2 Any known material defects will be disclosed prior to sale.
4.3 Nothing in these terms limits your statutory rights.
5. Statutory Rights Overview
5.1 Under the CRA 2015, vehicles must be of satisfactory quality, fit for purpose, and as described, taking into account age, mileage, price, and description.
5.2 These rights apply independently of any warranty or insurance product.
6. First 30 Days – Short-Term Right to Reject
6.1 If a fault is present within 30 days from delivery, you may exercise your short-term right to reject in accordance with the CRA 2015.
6.2 The vehicle must be made available for inspection to confirm the fault.
7. After 30 Days and Up to 6 Months
7.1 After 30 days, the primary statutory remedy is repair or replacement, not rejection, unless repair or replacement is impossible or disproportionate.
7.2 During this period, the law presumes a fault was present at delivery unless the seller proves otherwise.
7.3 We reserve the right to inspect, diagnose, and attempt a repair before any further remedy is considered.
8. After 6 Months – Burden of Proof
8.1 After six months from delivery, the legal presumption no longer applies.
8.2 The burden of proof rests entirely with the customer to demonstrate that:
• the fault existed at the time of purchase; and
• the fault was not caused by wear and tear, misuse, lack of maintenance, modification, or external factors.
8.3 Claims made after six months without credible supporting evidence will not be accepted.
9. Evidence & Diagnostics
9.1 Post-six-month claims require independent written evidence.
9.2 Evidence must be from a VAT-registered garage or suitably qualified automotive engineer and must be technical, reasoned, and specific.
9.3 Any diagnostics, inspections, reports, recovery, or storage arranged by the customer are entirely at the customer’s cost.
9.4 These costs are non-refundable, even if a fault is later confirmed.
9.5 We reserve the right to carry out our own inspection or appoint an independent assessor.
10. Wear-and-Tear Components (IMPORTANT)
10.1 Certain vehicle components are subject to wear and deterioration through normal use. These include, but are not limited to:
• tyres
• brake pads and discs
• timing belts and auxiliary belts
• clutches
• batteries
• suspension components
• exhaust components
• service items and consumables
10.2 The deterioration, failure, or replacement of wear-and-tear components due to normal use, age, mileage, or service life expiry does not constitute a fault under the Consumer Rights Act 2015.
10.3 A claim relating to any wear-and-tear component will only be considered where the customer can demonstrate, with credible independent evidence, that:
• the component was faulty (and not merely worn) at the time of sale; and
• the condition of the component was unreasonable taking into account the vehicle’s age, mileage, price, and service history.
10.4 After six months from delivery, the burden of proof rests entirely with the customer in accordance with Section 8.
11. Distance Sales – Right to Cancel
11.1 Distance sales are governed by the Consumer Contracts Regulations 2013.
11.2 You have a 14-day right to cancel starting from the day after delivery.
11.3 This right is separate from CRA 2015 rights.
12. Distance Sales – Mileage & Usage Charges
12.1 Vehicles may only be driven as reasonably necessary for inspection and testing.
12.2 A standard allowance of 30 miles is permitted.
12.3 Mileage above 30 miles is charged at £0.45 per mile only where:
• the cancellation is under cooling-off rights; and
• the vehicle is not rejected due to a fault or misdescription.
12.4 No usage charges apply where rejection is fault-based.
13. Vehicle Returns & Responsibility
13.1 You must take reasonable care of the vehicle while in your possession.
13.2 Unless required by law, the customer is responsible for returning the vehicle to the dealership.
13.3 Where a confirmed fault present at delivery renders the vehicle unroadworthy, we will arrange collection.
13.4 Return or recovery costs are not reimbursed where:
• a claim is rejected;
• a fault is not proven; or
• the claim arises after six months without sufficient evidence.
14. Use After Fault Discovery
14.1 If a fault is suspected, you must cease driving the vehicle immediately.
14.2 Continued use may invalidate a claim and break the chain of causation.
15. Optional Extras & Bespoke Work
15.1 Optional extras are governed by their own terms.
15.2 Customer-requested bespoke work is non-refundable once completed unless defective.
16. Refunds
16.1 Approved refunds are processed within 14 days of agreement and return or collection.
16.2 Refunds are made using the original payment method unless agreed otherwise.
17. Finance Agreements – Separate Contracts
17.1 Finance agreements (HP / PCP) are separate legal contracts between you and the finance provider.
17.2 The dealership acts only as a credit broker, not the lender.
17.3 Finance approval, affordability, interest rates, and balloon payments are determined solely by the finance provider.
18. Finance Suitability & Customer Responsibility
18.1 You are responsible for ensuring the finance agreement suits your circumstances.
18.2 We do not provide financial advice.
18.3 You confirm you understand all payment, mileage, condition, and end-of-term obligations.
19. PCP Mileage, Condition & End-of-Term Charges
19.1 PCP agreements include mileage and condition standards set by the finance provider.
19.2 Excess mileage or damage may result in charges payable to the finance provider.
19.3 We are not responsible for end-of-term assessments or charges.
20. Voluntary Termination (VT)
20.1 VT rights arise under the Consumer Credit Act 1974 and apply only between you and the lender.
20.2 We are not required to accept vehicle return, waive charges, or mediate VT disputes.
21. Faults & Finance Interaction
21.1 A vehicle fault does not automatically invalidate a finance agreement.
21.2 Where a vehicle is rejected under the CRA 2015, settlement of the finance agreement is handled by the lender.
21.3 We are not responsible for finance delays, interest accrual, or credit-file impacts.
22. Post-6-Month Finance-Linked Claims
22.1 Finance-related claims made after six months require proof the fault existed at purchase.
22.2 Diagnostic and engineer costs remain the customer’s responsibility.
22.3 Speculative or unsupported claims will be rejected.
23. Chargebacks & Payment Disputes
23.1 Chargebacks do not override statutory processes.
23.2 We reserve the right to contest chargebacks using documentation, inspections, mileage data, and communications.
23.3 Improper chargebacks may delay resolution.
24. Protection Against Unfounded Claims
24.1 We reserve the right to refuse remedies where claims are unsupported, speculative, or inconsistent with age, mileage, or use.
24.2 Legitimate statutory rights remain unaffected.
25. Title & Risk
25.1 Ownership passes on receipt of cleared funds.
25.2 Risk passes on delivery or collection.
26. Complaints & Dispute Resolution
26.1 We aim to resolve complaints promptly and fairly.
26.2 Disputes may be referred to ADR or the courts of England and Wales.
27. Governing Law
These terms are governed by the laws of England and Wales.
28. Statutory Rights Statement
Nothing in these Terms & Conditions limits or excludes your statutory rights under UK consumer law.
